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Frequently Asked Questions
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These have been the most frequently asked customer service questions. Clicking on a question takes you directly to our answer. Please contact our customer service department if your question is not answered here.
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What information do I need to obtain a criminal record report on an individual?
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Do I need permission from my applicant to perform a criminal records search?
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What information is contained in a RIR
report?
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Will I get a report back if there is no information found, and will I be charged for it?
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What do I do if my request returns a criminal record on my applicant?
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How soon will I receive the results of a criminal record search?
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Why are there only county-wide searches available in some
states?
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How far back does the data from RIR go?
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| Knowledge Base |
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| Q1.
What information do I need to obtain a criminal record report on an individual?
A1.
A person's name and date of birth is required in most counties and states to run a criminal check. If possible, also provide the applicant's social security number to increase the likelihood of a matching record.
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| Q2.
Do I need permission from my applicant to perform a criminal records search?
A2.
Currently you do not need permission to execute a criminal records search. It is always wise to keep up-to-date with new laws pertaining to your field of business, so check your State and local laws. Usually, you need permission in employment screening.
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| Q3.
What information is contained in a RIR
report?
A3.
The
information contained in a criminal search report will vary depending
on the state or county searched. Rules vary in each jurisdiction
as to what information is contained in the record. Usually the record
includes the defendant's name, date of birth, a case number, date of offense,
date filed, charge (reason of arrest or conviction,) the parties involved,
county and state of incident, description of crime committed or accused
of, characteristics of the person (height, weight, eye color, race, sex),
aliases (other names used by offender), the status of the case, disposition,
disposition date, and sentence. Most county records include both
felony and misdemeanor records. See
Sample
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| Q4.
Will I get a report back if there is no information found, and will I be charged for it?
A4.
Yes,
you will receive confirmation of the area searched, the information we
used to do the search, and the fact that no records were found. We are still incurring the costs of the search whether information is found or not, and therefore must charge you for the service.
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| Q5.
What do I do if my request returns a criminal record on my applicant?
A5.
Check
your state laws. Have a consistent policy. Verify that it is your applicant,
and in some cases you are not allowed to consider data that is more than
7 years old.
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| Q6.
How soon will I receive the results of a criminal record search?
A6.
Depending on the county or state being searched
the turnaround time can vary from one to five business days. RIR
is committed to doing everything possible to return the results of your search quickly.
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| Q7.
Why are there only county-wide searches available in some
states?
A7.
Some
states either do not have a statewide criminal data repository or the
data they do have is of lesser quality than that found at the county district
courthouses, sheriff's office, District Attorney's office, or police department
(whichever one is used in retrieving critical criminal history for that
particular county or region). If one, or a combination of more than
one, of these resources provide better information than what is retrievable
at the statewide level, RIR will use the county-wide
search as opposed to the statewide. We only use statewide searches
in states that we have access to up-to-date and accurate information.
If we do not have such access and information, we do not promote nor do
we suggest to use such a service. It is our goal to expand
the number of quality statewide searches as they become available. We
will only add services that do not compromise the integrity of our company.
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| Q8.
How far back does the data from RIR go?
A8.
Most courthouses and criminal data suppliers hold records for at least
seven years. RIR does NOT report records
further back than the previous seven years.
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